Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or another proof of purchase.

To start a return, please contact us at contact@dantevance.com.

If your return request is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at any time at contact@dantevance.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and take the necessary steps to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods including food, flowers, or plants; custom-made products, including special orders or personalized items; and personal care items, such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return has been accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel your order or return your item within 14 days, for any reason and without providing a justification.

As with other returns, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item, and we will let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at contact@dantevance.com.